We’re aware that due to a number of issues some customers have been unable to use our service as planned. Please see below for options available to those affected.

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1: Refund Request

If you have not received your kit in time, or you would like to request a refund for any other reason. Please fill in the below form and your refund will be processed within 7 days.

I'd like to request a refund

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2: Kit Drop-off Onsite

If you have your kit and would like to drop this at one of our drop-off sites, you can do so by attending any of the sites below.

*Please make sure you have activated your kit before dropping off*

Find your nearest drop-off site

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3: Get Tested Onsite

In collaboration with our partner Collinson, we can offer onsite testing for anyone that wishes at any of the below sites. We will happily refund your purchase once complete, please send a confirmation of your original order with receipt of your collinson test purchase receipt to refunds@testandrelease.com.

Book a test with Collinson

Our Sites for Drop-off or Testing

Drop-Off Location	Address	How	Opening Times
Prenetics EMEA Ltd	Unit 2, Orpington Business Park, Faraday Way, Orpington, BR5 3QW	Postbox drop-off Daily courier collection at 3pm	Mon - Sun: 7.30am-7.30pm * * Please note the warehouse will be closed between 25th December 2020 - 4th January 2021. Samples will not be couriered to the laboratory during these days.
London Heathrow Airport, Terminal 2	Covid Test Centre, Ground Floor	Handover at desk	Opening hours 07:00 - 19:00
London Heathrow Airport, Terminal 5	Covid Test Centre, Arrivals	Handover at desk	Opening hours 07:00 - 19:00
Stansted Airport	Covid Test Centre, Arrivals	Handover at desk	Opening hours 09:00 - 19:00
Manchester Airport	Covid Test Centre, Terminal 1	Handover at desk	Opening hours 08:00 - 18:00
iDNA/AngliaDNA	33 Scottow Enterprise Park, Lamas Road, Badersfield, Norwich NR10 5FB	Handover at desk	Opening hours 09:00 - 17:00