We’re aware that due to a number of issues some customers have been unable to use our service as planned. Please see below for options available to those affected.
If you have not received your kit in time, or you would like to request a refund for any other reason. Please fill in the below form and your refund will be processed within 7 days.I'd like to request a refund
If you have your kit and would like to drop this at one of our drop-off sites, you can do so by attending any of the sites below.
*Please make sure you have activated your kit before dropping off*Find your nearest drop-off site
In collaboration with our partner Collinson, we can offer onsite testing for anyone that wishes at any of the below sites. We will happily refund your purchase once complete, please send a confirmation of your original order with receipt of your collinson test purchase receipt to email@example.com.Book a test with Collinson
|Drop-Off Location||Address||How||Opening Times|
|Prenetics EMEA Ltd||Unit 2,
Orpington Business Park,
Daily courier collection at 3pm
|Mon - Sun: 7.30am-7.30pm *
* Please note the warehouse will be closed between 25th December 2020 - 4th January 2021. Samples will not be couriered to the laboratory during these days.
|London Heathrow Airport, Terminal 2||Covid Test Centre, Ground Floor||Handover at desk||Opening hours 07:00 - 19:00|
|London Heathrow Airport, Terminal 5||Covid Test Centre, Arrivals||Handover at desk||Opening hours 07:00 - 19:00|
|Stansted Airport||Covid Test Centre, Arrivals||Handover at desk||Opening hours 09:00 - 19:00|
|Manchester Airport||Covid Test Centre, Terminal 1||Handover at desk||Opening hours 08:00 - 18:00|
|iDNA/AngliaDNA||33 Scottow Enterprise Park, Lamas Road, Badersfield, Norwich NR10 5FB||Handover at desk||Opening hours 09:00 - 17:00|